Unsolicited E-mail also known as SPAM
We ask for your e-mail address so we can quickly and easily communicate with you if there are any questions or concerns about your order. Our system is set up to e-mail you an acknowledgment when your order is received, and a copy of your invoice and shipping information when your order ships. We do not sell, share, or otherwise disclose your e-mail address to third parties. Under no circumstances do we bombard your e-mail account with unwanted advertisements.
Your Telephone Number
When you order from us, we ask for a daytime phone number so we can contact you if there are any questions or problems concerning your order. A daytime contact phone number for you is also important for shipping documents in case there are delivery problems. The phone number you provide is given to the shipper for that express purpose. Under no circumstances do we make unwanted marketing calls to your home or business. We do not sell, share, or otherwise disclose your telephone number to third parties.
Your Billing and Shipping Address
Your billing and shipping address is maintained indefinitely at LEDsSuperBright as part of your customer file. We do not sell, share, or otherwise disclose your address to third parties except as necessary to complete shipping documents.
Your Credit Card Details
When you place an order with us online, your credit card information is transmitted through a state of the art secure server. The LEDsSuperBright. owns it's own Verisign Secure Certificate which means your order is not processed through a server shared with many other users. Your credit card information is not stored on a remote site, but is delivered to us instantly through encrypted channels, safe from "internet prying eyes".
We retain your credit card details in an encrypted archive for a reasonable period of time in case there is a billing inquiry or any issues concerning your transaction. Credit card data is periodically destroyed.
When Ordering by Phone:
- When you order by phone, the phone is answered at our sales office. It is a public place. When repeated back to you, your information may be overheard by customers shopping in our showroom. We use wireless phones. Please order online for optimal security via our encrypted, Verisign secure server.
When you place an order with us online, your IP Address is logged. This is the computer address from which your order was entered. We do not use this information for any purpose whatsoever except when credit card fraud is alleged. This IP address helps the authorities trace the person who may have used your credit card without your knowledge or consent. We prosecute credit card fraud to the full extent of the law.